Who this covers
RingBack AI (“RingBack,” “we,” “us”) provides an AI receptionist platform for businesses. Two kinds of people interact with it: businesses that sign up for the Service, and their customers — the people who call or text a business that uses RingBack. We process those customers' information on the business's behalf as its service provider; the business you contacted controls that information.
What we collect
Business contact details you submit (name, business, phone, email) and account configuration; and information generated when the Service handles calls and texts for a business — end-customer phone numbers, the content of calls and messages, call recordings and transcripts where enabled, and appointment details.
How we use it
To provide and operate the Service: answering and routing calls and texts, booking appointments, sending messages on the business's behalf, supporting you, and improving the Service. Conversations handled by the AI receptionist are processed by our AI provider (Anthropic) to generate responses. Calls answered by the AI may be recorded and transcribed; the AI receptionist discloses this at the start of a call by default.
Messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.
Message frequency varies and message/data rates may apply. Reply STOP at any time to opt out of texts from a business using RingBack, and HELP for help — opt-outs are honored automatically. We do not sell personal information.
Sharing
Only with the service providers needed to operate the Service, under confidentiality obligations: Twilio (voice calls and text messaging), Anthropic (AI conversation processing), Stripe (payment processing), Resend (transactional email), Google (calendar sync, only when a business connects its Google Calendar), and our hosting providers — or when required by law.
RingBack's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
Retention & security
Data is encrypted in transit, and stored provider credentials are encrypted at rest. We keep data while the business's account is active and as required by law, then delete or anonymize it. Businesses can delete contacts and their history from the dashboard at any time.
Your choices
If you are a customer of a business using RingBack, direct requests about your information to that business — we support them in honoring it. Businesses and individuals can request access or deletion at support@ringback-ai.com; depending on your state you may have additional rights, which we honor on verified request.
Children
RingBack is a business tool, not directed to children under 13, and we do not knowingly collect their information.
Changes
Material changes update the date above and, for account holders, are noted in the product or by email.
Contact
RingBack AI · support@ringback-ai.com